Template library

Start from the job you need to complete

A practical library for cancellations, complaints, account changes and household admin.

State account number, requested end date and request written confirmation.

Record the service address, account reference and cancellation date.

Identify the disputed charge and the correction or explanation you are requesting.

Describe the problem, when it began and the action required.

Ask for account closure and confirmation of any final balance.

Summarise events, previous contact and the resolution you are seeking.